Terms & Conditions

1. About these terms

These Terms & Conditions apply to your use of star-wrought-iron.vercel.app (the “Website”) and to every quotation and contract for custom metalwork supplied by Star Wrought Iron (L.L.C.) (النجمة للحديد المشغول (ش.ذ.م.م)), a limited liability company licensed by Dubai Economy & Tourism (Trade Licence No. 301117; Commercial Register No. 77587) (“we”, “us”). Address: Registered office: Office A-16, Al Khabeesi, Deira, Dubai, UAE. Workshop: Industrial Area, Behind Nissan Showroom, Umm Al Quwain, UAE. By using the Website or accepting a quotation you agree to them. Our Privacy Policy, Cookie Policy and Refund & Cancellation Policy are part of these terms.

Where you sign a written contract or quotation with us that conflicts with these terms, the signed document applies.

2. Using the Website

The Website is for information about our services. Descriptions, photographs and examples are illustrative; they are not an offer to sell a particular item. You agree not to misuse the Website, attempt to gain unauthorised access, or copy or scrape it. We may change or withdraw parts of it at any time. Links to other websites (for example Instagram, Facebook, WhatsApp) are provided for convenience; we are not responsible for their content.

3. Enquiries and quotations

• Sending an enquiry does not create a contract. A contract is formed only when you accept our written quotation (or sign a contract) and we confirm receipt of the deposit.
• Every commission is custom, so prices are based on the specification, drawings and site information you give us. A quotation is valid for 30 days unless it says otherwise, and is stated in UAE dirhams. Prices include or exclude VAT (currently 5%) as the quotation states.
• If the site conditions differ from what you told us (for example measurements, access or structural condition), we may revise the price and timetable and will tell you before proceeding.
• Site surveys, sample pieces and detailed design work may be charged; we will tell you beforehand.

4. Design approval

Before fabrication we will provide drawings, and where relevant samples or finish details, for your written approval (email or WhatsApp is sufficient). Please check dimensions, materials, colours and finishes carefully. Once you approve, we will make the work to that design. You are responsible for any errors in information you supplied. Changes after approval are dealt with under our Refund & Cancellation Policy.

5. Payment and deposits

Payment terms are in your quotation. A deposit of 50% of the price unless the quotation says otherwise is due on acceptance and is non-refundable; see the Refund & Cancellation Policy. Balances are due at the times stated. We may pause work if a payment is overdue. Title in the goods stays with us until they are paid for in full.

6. Fabrication, delivery and installation

• Dates we give are estimates. They depend on prompt approvals and payments, site readiness, material availability and events beyond our control.
• You must give us safe and timely access to the site, and arrange any permits, landlord, developer or municipality approvals that your property requires, unless we agree in writing to do so.
• We are not responsible for the structural suitability of walls, floors or other elements to which our work is fixed unless we have agreed to assess them in writing.
• Risk in the goods passes to you on delivery or completion of installation; please inspect them and tell us of any visible problem promptly.

7. Materials and finishes

Hand-forged and hand-finished metalwork varies slightly from piece to piece; this is part of its character and is not a defect. Colours on screens and in photographs may differ from the finished product. Iron and steel need maintenance, especially outdoors and near the coast; we will give you care guidance on request and it should be followed to keep any warranty.

8. Intellectual property

• Our designs. Drawings, sketches, designs, patterns and other materials we create remain our property (or that of our licensors). You receive the finished piece; you do not receive the right to have the design copied or reproduced by others without our written permission.
• Your designs. If you give us a design, drawing or reference, you confirm that you have the right to use it and that our making it will not infringe anyone’s rights. You are responsible for any claim that it does.
• Portfolio use. We may photograph completed work and show it on our Website and social media. We will not identify you or your address without your permission (see the Privacy Policy), and you may ask us not to publish images of your project.
• Website content. The Website’s text, layout, logo and images are protected by copyright and other rights and may not be reused without our permission. All images and branding used on the Website are owned by Star Wrought Iron or used under a licence for publication.

9. Warranty and defects

We stand behind our workmanship. Your statutory rights for defective work — repair, replacement or refund as UAE consumer law provides — are set out in the Refund & Cancellation Policy and are not limited by these terms.

10. Limitation of liability

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited under UAE law, including liability for fraud, gross error, death or personal injury caused by negligence, or your consumer rights. Subject to that, and as far as the law allows:

• our total liability to you arising from a contract is limited to the price you paid for the affected work;
• we are not liable for indirect or consequential loss, loss of profit or loss of use; and
• we are not liable for delay or failure caused by events beyond our reasonable control (such as extreme weather, supply shortages, government action, or utility failure).

The Website is provided “as is”; we do not guarantee it will always be available or error-free, but we will act promptly to fix faults that materially affect service availability or access.

11. Privacy

How we use personal data is explained in our Privacy Policy.

12. Changes to these terms

We may update these terms. The version that applies to a commission is the one in force when you accepted the quotation. The Website shows the current version and its date.

13. Governing law and disputes

These terms and any contract with us are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. We will try to resolve any dispute amicably first; failing that, the competent courts of Dubai have jurisdiction, without affecting any right you have as a consumer to use the complaints channels described in the Refund & Cancellation Policy.

14. Contact

Star Wrought Iron (L.L.C.) (النجمة للحديد المشغول (ش.ذ.م.م)), a limited liability company licensed by Dubai Economy & Tourism (Trade Licence No. 301117; Commercial Register No. 77587) — email info@starwroughtiron.ae, telephone +971 4 339 1715 or mobile 052 658 8117. Managing Director: Muhammad Sajid Muhammad Sadiq.